Your personal information
Collecting your personal information
The personal information we collect from you depends on how you interact with us. The personal information we may collect from you, either directly or indirectly, will be through our communications or dealings with you, including:
anytime you communicate or interact with us, whether this is by phone, email, face to face meeting, online or social media interaction;
when you use our websites or applications;
through participation in our surveys, competitions or promotions;
when you visit our workplaces or properties; and
through our recruitment process when you apply for a position with us.
We also collect personal information from third parties including your legal representative, marketing agencies, data collection and research organisations, medical professionals (i.e. if you are involved in an accident) and other individuals (for example, employment references).
How and why we use the personal information we collect
We may collect, hold, use and disclose your personal information for the following purposes:
to provide and market our products and services;
to communicate with you;
to do business with you;
for the general management and conduct of our business;
to comply with our legal obligations;
to investigate incidents (including potential incidents) which occur on or at our premises;
to consider the suitability of prospective employees;
for security and risk management purposes; and
to help us manage, develop and enhance our services, including our websites and applications.
We will not use or disclose personal information for any purpose other than the purpose for which it was collected (or a related purpose) without your prior consent.
We may otherwise use and disclose your personal information where it is required or authorised by law.
Disclosing your personal information
We may disclose your personal information for the purposes for which it was collected (or related purposes) to:
to our related entities,
other companies, service providers and individuals who assist us in providing our services or managing our operations; and
regulatory bodies, government agencies or authorities where required by law.
If the assets and operations of Bisinella Developments are sold or transferred to a third party, we may transfer any personal information we hold about you to that third party.
All third parties who receive personal information must comply with fiduciary and confidentiality duties in their handling and management of your information.
We do not sell or trade your personal information to any third party.
Direct marketing communications
We and/or our third party service providers may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the communication (eg an unsubscribe link).
By providing us your contact details you consent to Bisinella Developments and/or third party service providers we engage, sending you the direct marketing messages described above.
Security of your personal information
We may hold your personal information either in electronic and physical form, and we take reasonable steps to ensure that your personal information is protected. Bisinella Developments may also make copies of any information held.
The personal information we hold about you is treated confidentially and is only accessed when necessary. Whilst we take caution to protect your personal information and data through our procedures and security measures, no data transmission over the internet or electronically can be completely secure. Bisinella Developments also makes reasonable request of any third parties who may deal with your personal information to safeguard the personal information we may provide to them.
Where required by applicable law, we will notify you, and the Office of the Australian Information Commission (“OAIC”) and/or other relevant regulatory authorities, of any data breach affecting your personal information.
Third party links
Accessing and correcting your personal information
You may request access to your personal information that we hold about you at any time. To make a request, please put your request in writing using the contact details set out below.
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
We reserve the right to recover reasonable expenses from you in connection with providing you with access to your personal information.
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Disclosure of personal information outside Australia
Changes to this Policy
Complaints and queries
Post: 195 Forest Road South, Lara, Victoria 3212
We will acknowledge receipt of your complaint, and after we have completed our investigation, respond to your complaint within a reasonable period of time.
If you consider that we have been unable to satisfactorily address your query or resolve your complaint, you may contact the OAIC. Please visit the OAIC website at www.oaic.gov.au for further information.